Shipping costs and delivery

Delivery

Thank you for shopping at Halti Online Store. At the moment, we ship orders from our warehouse in Finland Germany and Austria. Estonia and Sweden will be opened soon

We deliver packages ordered from our Online Store by using Posti's Parcel Connect service. Parcel Connect is a cooperation network of Posti, DHL and Bring. It focuses on online store deliveries and covers more than 43,000 service points.

Customer returns are also shipped by using the Parcel Connect network. Find your nearest service point for returns here: https://paketshopfinder.dhlpaket.at/

Shipping costs

  • Austria, Germany    EUR 9.90 (home delivery)
  • Estonia, Sweden (opening soon)     EUR 9.90 (delivery to a pick-up point)

    Shipping is free when the order total exceeds EUR 99.00. Please note that this refers to the order total after any discounts.


    Countries we ship to

    Your package will be shipped the next business day after the order. The estimated delivery times from Halti's warehouse in Finland.


    Germany

    • Delivery time is 4-6 business days after the order
    • Home delivery
    • Saturday delivery possible
    • If you are not at home at the time of delivery, the package will be delivered to the nearest Parcel Connect pick-up point. You can find the service points here: https://paketshopfinder.dhlpaket.at/
    • You'll receive a pre-notification and an arrival notification by SMS and/or email
    • The packages are stored for 14 days

    Austria

    • Delivery time is 5-7 business days after the order
    • Home delivery
    • Saturday delivery possible
    • If you are not at home at the time of delivery, the package will be delivered to the nearest Parcel Connect pick-up point. You can find the service points here: https://paketshopfinder.dhlpaket.at/
    • You'll receive a pre-notification and an arrival notification by SMS and/or email
    • The packages are stored for 14 days

    Estonia (opening soon)

    • Delivery time is 2–4 business days after the order
    • Your order will be delivered to the nearest Parcel Connect pick-up point or parcel point. You can find the service points here: https://paketshopfinder.dhlpaket.at/
    • You'll receive a pre-notification and an arrival notification by SMS and/or email
    • The packages are stored for 14 days.

    Sweden (opening soon)

    • Delivery time is 3-5 business days after the order
    • Your order will be delivered to the nearest Parcel Connect pick-up point or parcel point. You can find the service points here: https://paketshopfinder.dhlpaket.at/
    • You'll receive a pre-notification and an arrival notification by SMS and/or email
    • The packages are stored for 14 days
    • Saturday deliveries available in certain areas

    Delivery times

    Our warehouse is located in Turku, Finland, and the delivery time is approximately 4–6 business days.

    When shopping at the Halti Online Store, you will receive information about the stages of the order via email to help you follow the progress of the order. If you do not receive an order confirmation email after placing the order, please contact Halti's customer service by phone at: +358-9-8520 8288 or by email at: info@halti.fi.


    Tracking

    When shopping at the Halti Online Store, you will receive information about the stages of the order via email to help you follow the progress of the order. If you do not receive an order confirmation email after placing the order, please contact Halti's customer service by phone at: +358-9-8520 8288 or by email at: info@halti.fi.

    Delivery can be tracked HERE. For tracking you need the tracking code which is delivered to you along shipping confirmation email.

    If the package is not picked up from the pick-up point within 14 days, it will be returned to Halti. Please note that not picking the package up is not a sufficient method of cancelling a distance sale.


    If you're not satisfied with your purchase, you can return the items for free. See detailed return instructions here.